Welcome to
Executing General Office Administration Course
Purpose of this Unit Standard:
A learner accredited with this standard will be able to effectively utilise the skills and knowledge acquired in an administrative function where emphasis is placed on:
- Quality service to the customer and
- Efficiency of practice.
How the Learning Programme will help you
The learning programme will help you function in any and all environments where administration needs to occur. Since all workplaces need to have some sort of administration system, this learning programme will ensure that all your future communications in the office will be effective and meet the required standards.
Learning Assumed to be in Place
To successfully complete the course, the learner has to have the following learning already in place:
- NQF 1 or General Education and Training Certificate;
- Operating Computer Systems;
- Communicating and conducting interpersonal relations in industry.
Where does this Unit Standard fit in?
The unit standard is part of many qualifications, including 64829, the National Certificate in Lifting Operations. After you have completed the learning programme, you will be one step closer to completing this qualification, and will have learned valuable skills regarding the administration part of lifting, which is sometimes neglected. You will obtain and enhance communication skills, as well as understand the various communication media that you can use better.
Specific Outcomes and Assessment Criteria
SO 1: Consider the method(s) for collating, recording, storage and retrieval.
- Demonstrate efficient collating, recording, retrieval and dissemination of information using a range of methods
- Receive, respond to, and disseminate information timeously using different methods of communication.
- Prioritise a list of given activities, giving reasons for the priority status of the activities.
- Choose and justify his / her choice of communication medium in a given situation.
- Draw up a schedule of actions which may improve general office administration practice
- Demonstrate the ability to courteously receive and appropriately refer visitors and clients.
SO 2: Respond timeously and appropriately to the receipt of communications.
- Demonstrate efficient collating, recording, retrieval and dissemination of information using a range of methods
- Receive, respond to, and disseminate information timeously using different methods of communication.
- Prioritise a list of given activities, giving reasons for the priority status of the activities.
- Choose and justify his / her choice of communication medium in a given situation.
- Draw up a schedule of actions which may improve general office administration practice
- Demonstrate the ability to courteously receive and appropriately refer visitors and clients.
SO 3: Generate communications
- Demonstrate efficient collating, recording, retrieval and dissemination of information using a range of methods
- Receive, respond to, and disseminate information timeously using different methods of communication.
- Prioritise a list of given activities, giving reasons for the priority status of the activities.
- Choose and justify his / her choice of communication medium in a given situation.
- Draw up a schedule of actions which may improve general office administration practice
- Demonstrate the ability to courteously receive and appropriately refer visitors and clients.
SO 4: Select the correct medium to use.
- Demonstrate efficient collating, recording, retrieval and dissemination of information using a range of methods
- Receive, respond to, and disseminate information timeously using different methods of communication.
- Prioritise a list of given activities, giving reasons for the priority status of the activities.
- Choose and justify his / her choice of communication medium in a given situation.
- Draw up a schedule of actions which may improve general office administration practice
- Demonstrate the ability to courteously receive and appropriately refer visitors and clients.
SO 5: Prioritise activities to facilitate an efficient flow of communication.
- Demonstrate efficient collating, recording, retrieval and dissemination of information using a range of methods
- Receive, respond to, and disseminate information timeously using different methods of communication.
- Prioritise a list of given activities, giving reasons for the priority status of the activities.
- Choose and justify his / her choice of communication medium in a given situation.
- Draw up a schedule of actions which may improve general office administration practice
- Demonstrate the ability to courteously receive and appropriately refer visitors and clients.
SO 6: Conduct the reception and referral of visitors and / or clients in a courteous and hospitable manner.
- Demonstrate efficient collating, recording, retrieval and dissemination of information using a range of methods
- Receive, respond to, and disseminate information timeously using different methods of communication.
- Prioritise a list of given activities, giving reasons for the priority status of the activities.
- Choose and justify his / her choice of communication medium in a given situation.
- Draw up a schedule of actions which may improve general office administration practice
- Demonstrate the ability to courteously receive and appropriately refer visitors and clients.
